Terms and conditions
Trek Lanka (Private) Ltd is a limited liability company incorporated in Sri Lanka under registrar of companies with the registration number PV 81320 and registered with SLTDA (Sri Lanka Tourism Development Authority as a Travel Agency – TA/2018/0171 SLTDA/SQA/TA/01927
Trek Lanka (Private) Limited, 52, Colombathantri Mawatha, Etul Kotte, Kotte. Sri Lanka.
By booking a trip with Trek Lanka (Private) Limited, you are deemed to have agreed to our booking conditions and your booking will be accepted by us on this basis.
All our prices are quoted in USD. We are committed to maintain our prices once quoted. However we reserve the right to amend prices in the event of significant changes in fuel prices, exchange rates or government taxes.
Acceptance of booking and payments
All our day walks and trekking tours are subject to a minimum group size, which is 4 and the maximum will be 10. We may, at our discretion, operate with smaller numbers.
Day walks: No deposit.
Trekking tours: 25% of the total cost.
How to book
You need to book your walk 3 weeks in advance by sending our duly filled booking form and does not require payment. If we do not receive your firm commitment & reconfirmation 7 days before the date we will treat your booking as cancelled.
You need to book your tour at least 3 months in advance by sending our duly filled booking form. However we may still be able to entertain last minute bookings subject to availability of accommodation.
Upon receiving your enquiry we will send you our quote within 5 working days. Your booking is accepted only after we receive a non-refundable deposit of 25% of the total cost of the tour along with the duly filled booking form. Upon receipt of your deposit we will start preparing your tour. Further 30% of the total cost of the tour should be paid not earlier than 30 days and not later than 21 days before your arrival; otherwise we reserve the right to treat your booking as cancelled.
The balance can be paid before your arrival by bank transfer or on the first day of the tour in USD/EURO or equivalent in Sri Lankan Rupees.
Bookings made within 30 days of arrival in Sri Lanka, full payment is required at the time of confirmation.
Method of payment – By Bank Transfer
All additional charges and fees by your bank related to this will be borne by you.
Bank: Commercial Bank of Ceylon
Account Name: Trek Lanka (Private) Limited
Account No: 1190038420
SWIFT Code: CCEYLKLX
Address: NO 92, D. S. Senanayake Mawatha, Colombo 8.
Tel: +94.11.268 7051 / +94.11.268.7053 / +94.11.267.0985
Cancellation by you
You must notify us by email. Your cancellation will take effect the day we receive it. The Deposit is non-refundable. Inside 30 days prior to your arrival, we will retain 100% paid by you in connection with the booking. Whenever possible we will offer a booking in a later date after deducting any unrecoverable costs that may occur during such arrangement.
Cancellation by Trek Lanka
We are always committed to protect your booking but we have the right to cancel your booking in the event of any incidence of Force Majeure or any event beyond our control. Whenever possible we will offer an alternative booking in a later date after deducting any unrecoverable costs that may occur during such arrangement.
Our prices are based on a double or twin-share occupancy basis; one double bed or two single beds in a room. Hotels also provide triple accommodation with twin or double-bedded room and one rollaway bed.
A single supplement is available for an extra cost.
In the event of non-availability of rooms in our preferred accommodation stops we will offer an alternative accommodation of a similar standard for your consideration.
If the alternative accommodation is of higher standard there will be an extra charge to you.
Change of itinerary
While we do our best to operate all walks and trekking tours as described, we have the right to change an itinerary due to local circumstances or events outside of our control. Any additional cost related to itinerary alterations will be borne by you.
Authority on tour
On all our day walks an experienced trek Guide and a member of the local community of the area will accompany you. The trek guide can change trails depending on weather conditions of the terrain at any time. The decision of the our trek guide is final on all matters likely to affect the safety or well being of any person participating in the trip.
On all our trekking tours the authority lies on the Chauffeur Guide / National Tour Guide.
The minimum age for children is 12. Children under the age of 18 must be accompanied by their parent(s) at all times.
Acceptance of risk
You acknowledge that walking activities involve certain elements of risk. You are responsible for your own safety. Trek Lanka (Private.) Limited cannot be held responsible for injury, death, damage, loss, delay, cost, expense or inconvenience arising from any activities in our programs.
Travel insurance is compulsory and your travel insurance must provide cover against personal accident, death, medical expenses emergency repatriation, cancellation of your tour, curtailment, personal liability and loss of luggage and personal effects. You must provide proof of your travel insurance on arrival; you will not be able to continue the walk or tour without it. You are requested to leave a copy of your insurance cover or policy number, the emergency telephone for your insurance company or necessary information required by your insurance company with us in case of emergency.
Photos and marketing
You grant us a royalty-free licence and your consent to using images of you taken during a walk or a tour for advertising and promotional purpose in our website and in any medium we choose.
Passport and visas
You must carry a passport that is valid for six months (180 days) from the date of your arrival in Sri Lanka. Sri Lankan law requires foreign visitors obtain an ETA (Electronic Travel Authority) to enter Sri Lanka. You are advised to obtain your ETA online prior to entering Sri Lanka. For more information visit: http://www.eta.gov.lk http://www.immigration.gov.lk
You must apply for your ETA with the passport and passport number that you are traveling with; your visa is linked to this number.
We are not responsible if you are refused entry to the country because you lack the correct passport, visa or other travel documentation.